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WE ARE GROWING, SO WE NEED TO UPDATE…

Because we have 4 locations and many consultations, we noticed an increase in “no show” appointments and decided that we need to make a change! This is not to punish our clients, but to ensure that there is availability to keep you looking and feeling your best.

All of our consultations are complimentary. The deposit taken is not a fee, but is required to secure your appointment. The deposit will be applied to your balance at the end of your visit. If a client is not being treated or cancels with a 48 hour notice, the deposit will be refunded to your account.

APPOINTMENT POLICIES

Because our practitioners books fill up quickly, we encourage clients to book their appointments a few weeks in advance. Back to 30 strives to provide 5 star service and want our clients to have the date and time they desire. When booking an appointment, we may ask for a credit card number to secure your appointment. Depending on the duration of the service, some appointments may also require a non-refundable deposit to secure the appointment.

Please arrive 10-15 minutes prior to your first appointment to fill out intake forms and consents. These intake forms will also be e-mailed to you prior to your appointment. You have access to this paperwork on the online portal located on our website.

CONSULTATIONS

At Back to 30, every client is offered a complimentary consultation with one of our expert practitioners. During the consultation, one of our practitioners will assess you to determine the best treatment plan. A service that works for one client, may not be the best option for another client. We have many services to provide and want our clients to be satisfied with their results.

CANCELLATION POLICY

Clients MUST provide a 24 hour notice when cancelling or rescheduling an appointment less than 1 ½ hours. A 48 hour notice is required for appointments longer than 1 ½ hours. The credit card provided to hold the deposit will be charged a minimum fee of $125 for a no show or late notice.
If you arrive more than 15 minutes late to your appointment, you may be asked to reschedule your appointment to avoid disrupting appointments of other clients.

REFUND AND EXCHANGE POLICY

ALL SALES ARE FINAL. If you have purchased a series of treatment(s) or packages, and you are unable to complete the treatment(s), Back to 30 will issue you an in-store credit for the remaining balance toward any other treatment(s) at Back to 30.
The balance remaining is determined by the price of the individual treatment, multiplied by the number of treatments per package and subtracted from the price paid for the package.
GIFT CARDS ARE NON-REFUNDABLE. ALL PRODUCT SALES ARE FINAL.

Contact Our Practice For EffIcient And Effective Care

We understand that our clients have busy schedules. Our medical spa is designed to provide our clients with great outcomes requiring a minimal amount of time in the office.* We can also book your appointment during lunchtime so you can return to work or your other obligations after visiting one of our offices, which are conveniently located for our clients in Upstate South Carolina, serving Greenville, Spartanburg, Anderson, Simpsonville, and Boiling Springs.
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